Repairs · Work Orders · Asset Protection
MAINTENANCESERVICES

Fast dispatch. Photo-documented work orders. Scope-based pricing. Every repair recorded — no disputes, no guesswork.

Submit a Maintenance Inquiry View Pricing
The NHR Standard

Deferred maintenance is a liability. We don't let it happen.

Every delayed repair costs more than it should — in dollars, in tenant satisfaction, and in asset value. Our maintenance system is built to move fast, document everything, and protect your investment at every step.

100%
Of work orders photo-documented before & after
Fast
Vendor dispatch scoped by trade — no generic handymen
Zero
Unauthorized scope additions — ever
How It Works

From request to resolution —
documented every step.

Our maintenance process is systematic, not reactive. Every work order follows the same protocol — no shortcuts, no surprises.

01
Request Received
Maintenance requests are submitted through the AppFolio tenant portal or reported directly to our team. Every request is logged, timestamped, and assigned immediately — nothing falls through the cracks.
AppFolio portal · Direct reporting · Immediate logging
02
Scope & Dispatch
We assess the request and dispatch the right vendor by trade — plumbing, electrical, HVAC, general repairs. No generic handymen for specialized work. Scope is confirmed before any technician arrives so there are no billing surprises.
Trade-specific dispatch · Scope confirmed upfront
03
Photo Documentation
Before work begins, photos are taken. After work is complete, photos are taken again. Every work order is closed with a full photo record — protecting both owners and tenants from disputes about what was done and when.
Before & after photos · Full work order record
04
Owner Notification
You're notified of completed repairs through AppFolio. Work order details, photos, and costs are all visible in your owner portal. You never have to ask what happened — it's already there waiting for you.
AppFolio notification · Full cost detail · Photo record
05
Invoice & Reconcile
Maintenance costs are documented against your monthly statement. No hidden markups beyond our published management fee. Invoices are retained in AppFolio for your records and for tax purposes.
Transparent invoicing · Statement reconciliation · Tax ready
What We Handle

Every repair. Every trade.
Every property.

01
General Repairs
Doors, locks, windows, drywall, flooring, painting, and unit turnovers. Fast dispatch, clean work, photo-documented completion.
02
Plumbing
Leaks, clogs, fixture replacements, water heaters, and emergency shutoffs. Licensed plumbers dispatched for all plumbing scopes.
03
Electrical
Outlets, switches, fixtures, panels, and electrical inspections. Licensed electricians only — no unlicensed electrical work, ever.
04
HVAC
Furnace repairs, AC service, filter replacements, and system inspections. Preventive maintenance scheduling available to avoid costly breakdowns.
05
Pest Control
Coordinated through our Resident Benefits Package partner network. Targeted, effective treatment with follow-up documentation.
06
Capital Projects
Larger renovation and improvement projects managed end-to-end. Scope defined, bids collected, work overseen, and completion documented.
Pricing

Transparent rates.
Scope-based. Always.

Every fee is disclosed upfront. No unauthorized additions, no surprise invoices. You know what you're paying before any work begins.

$55–125
Maintenance Labor
Per hour, scope-based by trade. Rate determined by type of work and complexity. Confirmed before dispatch.
General · Plumbing · Electrical · HVAC
12%
Construction Management
Applied to capital projects and renovations over $2,500. Covers oversight, coordination, vendor management, and documentation.
Projects over $2,500
$150
Out-of-Scope Services
Per hour for services outside the standard management agreement — court appearances, special inspections, and other ad hoc owner requests.
Billed per PMA terms
$0
Unauthorized Additions
We never add scope or cost without owner approval. Every work order is scoped and confirmed before a technician arrives. Period.
Owner approval required always
Why It Matters

Accountability isn't optional. It's our operating standard.

We've seen what happens when maintenance isn't documented — disputes, inflated invoices, failed inspections. Our system was built to prevent all of it.

01
Photo Documentation
Before and after photos on every completed work order. No exceptions, no shortcuts.
02
Scope Confirmation
Scope and cost confirmed before any technician is dispatched. No surprise invoices.
03
AppFolio Records
Full work order history, photos, and invoices stored in AppFolio — accessible anytime through your owner portal.
04
Licensed Vendors
Trade-specific, licensed and vetted vendors only. No unlicensed work on any NHR-managed property.
Maintenance Inquiry

Have a maintenance concern or want to discuss ongoing coverage?

Whether you're an existing owner with a repair need or a prospective client wanting to understand our maintenance protocols — we're here to help.

📞 (773) 799-9976
✉️ info@newheightsmgmt.com
🌐 newheightsmgmt.com
We respond within 1 business day · Business hours only · Emergency repairs handled separately
Done with maintenance headaches?
MAINTENANCE
DONE RIGHT.
EVERY TIME.

We protect your asset the way a good owner would — proactively, transparently, and always on record.

Learn About Full Management
Or call us at (773) 799-9976